Terms & Conditions

Venue Styling & LOVE Letters Hire

1.0 Definitions
1.1 “The Contract” means the document or documents that set out these conditions and all other details about your agreement with us.

1.2 “We”, “Us”, “Owner” and “Our” mean the Supplier of the goods, i.e. Pure Elegance Weddings & Events Limited, Marrone, 13 Leyland Drive, Chorley, Lancashire, PR7 3BQ; Company registered in England & Wales under number 08821342.

1.3 “You”, “Your” and “Hirer” mean the Hirer of the goods.

1.4 “Goods” means all good(s) hired by us to you.

2.0 General
2.1 Paragraph headings are inserted for convenience only and do not define limit or otherwise affect the interpretation thereof.

2.2 All goods remain the property of the Owner.

2.3 We reserve the right to use any photography of event(s) for promotional purposes unless otherwise advised by the Hirer in advance.

3.0 Conditions applicable
3.1 The Contract for the hire of goods is between the Owner and the Hirer, not the venue, unless goods are being hired directly by the venue. It is the Hirer’s responsibility to ensure that the venue is clearly instructed so that the Terms and Conditions are met. The Owner will charge the Hirer for any costs due to Terms and Conditions being broken. It is then the responsibility of the Hirer to reclaim any of these costs from the venue, if the venue was at fault.

3.2 We reserve the right to change these Terms and Conditions with immediate effect. Only the latest Terms and Conditions will be applicable to the Hirer at all times.

Changes will be identified by a sequential numerical update of the Terms and Conditions revision number. The latest Terms and Conditions will be available on the website. It is the Hirer’s responsibility to be aware of the Terms and Conditions applicable to him / her at the time of hire. A copy of the latest Terms and Conditions can be requested at any time by the Hirer.

3.3 These conditions exclude any Terms and Conditions you may have put forward, except where we have agreed to any amendments or other conditions in writing.

4.0 Prices and Security Deposit
4.1 Prices quoted are for one day hire only apart from day of delivery and collection. Subsequent day(s) will be charged at a daily rate unless a special agreement has been arranged prior to the event between the Owner and the Hirer.

4.2 Prices & availability of goods are subject to change without notice. However, a quote given over the phone or by email is valid for 7 days and is only secured upon receipt of a deposit. Once a deposit is paid, the price quoted will not change.

4.3 If your styling is included in your wedding package from your venue then a deposit is not required.

4.3 A 10% refundable security deposit on the total order will be payable with the final invoice unless your styling is included in your wedding package from your venue.

The refund of the security deposit will be completed no later than 21 days following the end of the goods hire period. The amount to be refunded will be calculated taking into account any charges owed to us by you (see below for details of all deductible charges).

5.0 Bookings and Cancellations
5.1 A £50 fee secures your date whilst you decide upon your exact styling requirements as we only accept one booking per day so we can dedicate our whole time to you. This amount is then deductible from the deposit detailed at 5.2. If your styling is included in your wedding package from your venue then your date is already secured unless you are adding additional items.

5.2 A non-refundable deposit of 50% of the full amount including delivery/collection charges is required to complete your venue styling reservation, unless your total order is less than £200 or there is less than one month until the hire date when full payment is required. Booking requests can be made by email, telephone or via the enquiry form on our website. Bookings won’t be confirmed and as such the corresponding date(s) not reserved until the booking deposit or full amount has been paid. A £50 non-refundable deposit is required to secure the hire booking of our 4 foot tall illuminated LOVE letters.

5.3 Should you wish to purchase additional styling than that supplied to you in your wedding package from the venue, then a non-refundable deposit of 50% of the additional styling is required at the time of booking, with 25% due 3 months prior to the event followed by the final payment 1 month prior to the event, unless otherwise agreed between the Owner and the Hirer.

5.4 Bookings alterations will be accepted up to 8 weeks prior to the event taking place, depending on availability. Change requests by the Hirer will need to be done so in writing, by email or via the enquiry form on our website. If acceptable, we will acknowledge the changes to the original booking along with issuing a revised quotation within 7 days.
Final venue styling quantity requirements must be advised no later than 6 weeks prior to the event taking place.

5.5 A further 25% is due 3 months prior to the event followed by the final payment 4 weeks prior to the event, unless otherwise agreed between the Owner and the Hirer. Please note if payment is not received within the Terms and Conditions of payment, we will presume that our services are no longer required and a cancellation charge as detailed in 6.3 including delivery/collection charges will be retained.

5.6 We can accept last minute orders depending on availability. Full payment is required at time of booking for orders required within 1 month.

5.7 Booking(s) can be cancelled in writing or by email by the Hirer up to 14 days after confirmation of booking. Any deposit paid will be refunded in full.

Cancellations made thereafter will attract a cancellation charge levied by the Owner with all cancellations being acknowledged by email by the Owner within 7 days.

5.8 If we have to cancel a booking due to reasons beyond our control, we will do so in writing or by email, returning any deposits paid in full and using our best endeavours to locate an alternative available supplier.

5.9 No refund will made as a consequence of any booking alterations made by the Hirer within 1 month of the event. Any monies due to us will either be payable by the hirer directly and/or recovered by us from the security deposit.

6.0 Payments and Refunds
6.1 We offer four methods of payments:

  • Cash
  • Cheque
  • Bank Transfer
  • PayPal

6.2 Any charge levied by the bank or facilitating organisation to process your payment or refund will be added to the final invoice or recovered from the security deposit. Applicable rates are:

  • Cash: 2.5% of value
  • Cheque: £1.00 per cheque
  • Bank Transfer: Free
  • PayPal: 1.4% to 3.4% (depending on value) + £0.20

6.3 Refunds due following a booking cancellation will be calculated on a tier basis as followed:

  • Up to 4 weeks prior to event: 10% of payments received over and above the 50% non-refundable deposit
  • Under 4 weeks prior to event: No refund

6.4 Any refund due to the Hirer will be paid within 30 days of the acknowledged cancellation date by us.
If a refund cannot be processed by us because of missing information on your part, a limit of 30 days from your cancellation request will be applicable after which any refund due will be forfeited.

7.0 Delivery and Collection
7.1 Goods are delivered to the venue as per the Contract and remain the responsibility of the Hirer.

7.2 It is the Hirer’s responsibility to ensure that, once the venue is setup with the items supplied by ourselves, a representative from the venue is then entrusted to ensure that the setup remains as we have left it.

7.3 In order to prevent mildew damage, wet goods must not be placed in plastic bags. Goods attacked by mildew will be chargeable at their full replacement cost.

7.4 All chair covers must be removed and all sashes untied and placed in bags ready for collection as per the Contract.

7.5 The LOVE letters must remain in situ and not be moved by the Venue or guests to minimise their risk of damage.

7.6 Should any bulbs blow in the LOVE letters, spare ones will always be found in a box behind the letter ‘E’. Simply unscrew the cover, remove the blown bulb, replace with a new bulb and screw the cover back on. We will always notify a member of the venue staff of their locality should you forget and this situation arises.

8.0 Shortage and Damages
8.1 Shortages and/or damages to the hired goods will be charged at their full replacement value, details of which are available on request. No substitute item will be accepted by the Owner.

Damages include but are not limited to:
– Chair covers / Sashes / Linen: dragged on floor, burns, holes, rips and tears, candle wax, grease and deep staining. (Please note that chair covers will not be allowed for use outside unless prior agreement between the Owner and the Hirer has been made. It is the responsibility of the Hirer to ensure that the chair covers are not used outside regardless of any other party’s involvement, i.e. venue, venue’s event coordinator, etc.)
– Glassware: chipped or broken item, missing part(s), etc.
– Others: chipped or broken item, burns (either partially or fully), bent, deep scratch(es), missing part(s), etc.
– LOVE letters: spillages, marks, dirt, chips, missing bulbs (except blown bulbs) and covers, etc.

8.2 The Owner will inform the Hirer within 30 days in writing of any damages and costs concerning any of the hired goods. An invoice will be sent outlining amount and type of damage with associated chargeable costs.

8.3 The Hirer may request in writing the return (and bear the cost thereof) of any damaged goods within 14 days of the Hirer being informed in writing of any such damage. Otherwise the said items will be disposed of.

8.4 It is the Hirer’s responsibility to ensure that the 4 foot illuminated LOVE letters are not used outside due to safety.

It is also the Hirer’s responsibility to ensure that the Letters are not unplugged and moved as not only will you not be insured to do this, but not allowing the bulbs to cool for 30 minutes before being moved will result in all 52 bulbs being blown and the Hirer billed for the full cost of replacements.

Please be very careful when posing with drinks near the letters and ensure that at all times, children are accompanied by a responsible adult.

Should any staining arise, whether by drink or dirt, the Hirer will be liable for the costs of repair work which will be carried out by the manufacturer of the letters.

8.5 If goods are missing at the end of the agreed hire period, the Owner retains the right to charge for:

  • The cost of replacement of goods to honour any booking(s) where the goods are required.
  • The cost of replacement of goods where hired goods are permanently not returned.
  • An additional hire period, charged at the item(s) daily rate.
  • Additional collection charge(s) (courier, pickup, etc.).

9.0 Liabilities
9.1 During the period of hire, the Hirer shall be solely responsible for the hired goods. The Hirer shall alone be responsible for the goods from the time the venue accepts the goods until they are back in the possession of the Owner.

9.2 It is the Hirer’s responsibility to ensure that the venue does not change or intend to change their chairs prior to the event taking place.

We shall not be liable for incorrect chair cover fitting as a result of any changes made by the venue between the time of booking and the event taking place.

9.3 We will not be liable for our incapacity to hire all or part(s) of the booking item(s) as a consequence of a date and / or venue change made by the Hirer.

It is the Hirer’s responsibility to notify us as soon as possible of any date and / or venue change. We will endeavour to facilitate this change based on our availability at the time of your notification to us. Please be aware that extra charge(s) may be applicable.

If as a consequence of the date and / or venue change, we cannot provide you with the service originally contracted, the booking will automatically be cancelled and our refund conditions will be applicable.

9.4 The Owner shall not be responsible for injury or damage to persons or property howsoever sustained, arising from any goods under hire.

We shall be under no liability in respect of any defect arising from wilful damage, abnormal usage conditions, alteration or repair of the goods without our prior approval.

9.5 We will not be liable for any indirect loss, loss of business, profits, savings you expected to make, wasted money, fees or expenses, wages, due to the unsuitability, breakdown or stoppage of the goods or any part of them.

9.6 We will not be liable for any delays caused by any circumstances beyond our control.

10.0 Rights Reserved
10.1 Any failure by us to enforce any or all of these conditions shall not amount to or be interpreted as a waiver of any of our rights.

11.0 Contacts
11.1 All communications (additional information request, feedback, Terms and Conditions update, etc.) should be directed to us either by mail at Pure Elegance Weddings & Events Limited, Marrone, 13 Leyland Drive, Chorley, Lancashire, PR7 3BQ, by telephone on +44(0)7977 545105, or by email at donna@pureeleganceevents.co.uk.

Please ensure that you have read and understood these Terms and Conditions before accepting them by signing below:
Name (Printed):

Please be aware (see paragraph 3.0) that these Terms and Conditions can be revised with immediate effect at any time. Ensure that you have the latest copy by either checking our website or requesting it directly from us (mail, email, telephone).

Please return this document within 7 days to:

Pure Elegance Weddings & Events Limited, Marrone, 13 Leyland Drive, Chorley, Lancashire, PR7 3BQ

Or scan and email it to donna@pureeleganceevents.co.uk

12.0 Privacy Policy
I hereby fully consent to the collection, storage and use of my personal data, which is freely submitted, for the following purpose only:

Enquiries for Products and Services as agreed with Pure Elegance Events on this day.

I understand that I may withdraw my consent at any time by requesting that withdrawal to this office in writing, or via email to Pure Elegance Events and that my request will be acted upon within one month of my making such a request.

I understand and agree that third party organisations may receive my data and that Pure Elegance Events will only submit required personal data for attaining quotes for products/ services that I have enquired about that may need to be outsourced or purchased to fulfil an order/ quote/ for any other reason deemed necessary to meet customer expectations

I understand that Pure Elegance Events shall inform me of any third parties (as stated above), that may process my information prior to submitting that data and that the company will not submit my data without first obtaining my consent.

I have read and understood the Privacy Notice and Terms and Conditions regarding the obtaining, storage and processing of my personal data.

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